Offclick Intranet Development - Overview:
What is Intranet?
Imagine the Possibilities:
- Customer Support Examples.
What is Intranet?
An Intranet is merely a network of computers that can share
data with each other using existing standardized WWW protocols.
By storing information on an Internal Web Server and providing
each computer on the network with browser software such as Internet
Explorer, and a network data access application, anyone on the
network can view information located on the Intranet Server.
This allows for easy and inexpensive distribution of internal
corporate information, an essential ingredient in today's fast-moving
Think of an intranet as
your company's own private information network. An intranet
is a private communications system built on the infrastructure
of the Internet that can increase employee productivity, build
stronger ties with your customers and encourage more profitable
relationships with vendors. Whether you run a small business
or a multi-national corporation, an intranet can serve your
company's specific information requirements. It can streamline
information access and dissemination. In short, an intranet
is a technology tool that can save you time and money.
Imagine The Possibilities:
An intranet can be customized to support whatever internal or
external communication and information application your business
requires. It is easy and inexpensive to use and can grow with
the needs of your business. In fact, there are so many advantages
to intranet technology that many companies are choosing intranets
over traditional client-server networks. The value of an intranet
is most clearly demonstrated by its impact on the two groups
that most emphatically affect your bottom line: your employees
and your customers.
A motivated and informed workforce is critical to business success.
Good communication builds employee morale. Up-to-date information
makes employees more productive. Intranet technology promotes
the efficient use of management, marketing and personnel resources.
It is a versatile and low cost communications tool that lets
employees share information and ideas electronically. Intranet
applications are limited only by your imagination.
Employee Productivity Examples:
Facilitate communications with fulltime, real-time,
flextime, timeshare, and telecommuting employees. Your online
office is open 24 hours a day!
Provide easy access to information, lots of
information, or just the one right piece of information...
Distribute training documents, procedure manuals,
software and technical updates instantly, without printing.
Allow employees to access information about
their health plans, retirement benefits and other Human
Reduce paperwork by filing reports online.
Look up a department or colleague with the
click of a mouse in your Online Directory.
Keep product descriptions and product information
up to the minute.
Provide a calendar of classes and educational
Help employees share under-utilized resources,
like expensive lab equipment.
Locate supplies, materials, anything, quickly.
Facilitate collaboration, editing, building
concensus, getting comments, on projects by putting working
Create an on-line suggestion box to increase
morale and productivity.
Let managers examine progress reports from
salespeople on the road and distribute daily work assignments
or strategies instantly.
Employees can collaborate online: planning,
design and development can occur in real time even though
team members are separated geographically.
Business success depends on providing good service to your customers.
Timely information and accessibility are key. An Intranet lets
you offer customers 24 hour access to your company, so they
can learn about new products, download technical information
or software upgrades, track inventory and place orders at their
leisure. There are numerous ways an Intranet can help you build
a strong relationship with your customers.
Customer Support Examples:
Keep customers informed about their projects
and deliveries via secured access to status information.
Distribute Customer surveys and gather results
Grow and publish a database of questions frequently
asked by customers, with answers.
Use the intranet to solicit employee suggestions
for improving service to customers.
Allow authorized buyers to establish accounts
and place orders directly.
Reduce costs with "just in time"
Provide always up-to-date product information
to your internal and field teams.
Give your customers a single point of access
for order forms, invoices, procedures guides and support